Let messages from three channels gather in one inbox.
WhatsApp Business Platform, your Instagram professional account and your Facebook Page messages land on the same screen. You connect the accounts yourself through Meta's own flow and write the reply from the salon's panel.
Who it is for
For salons where the booking conversation sits in one phone's WhatsApp, the price question in Instagram and the message on the Facebook Page.
- Salons where several people look at the messages and it is unclear who replied
- Anyone who wants to send the reminder and the confirmation where the customer already writes
- Hairdressers and beauty centres who want price and service questions from Instagram kept on the record
- Businesses who want package and membership reminders run from one place
Not a separate product, a module inside the panel
Messaging runs inside the Manta product the salon already uses. You do not download another app or open another account; one more screen opens in the panel where the booking and the customer card already live.
- The module runs inside the Manta product you use; it is not a separate product
- WhatsApp Business Platform messages land in the inbox
- Messages from the Instagram professional account gather in the same inbox
- Your Facebook Page (Messenger) messages appear on the same screen
- The legal entity providing the service is MANTA Teknoloji ve Bilişim Sistemleri Limited Şirketi
You connect the account, and it stays yours
You set the connection up from Meta's own screen, through the embedded signup flow. Your WhatsApp Business account, your Instagram professional account and your Facebook Page stay in the business's ownership; we do not open accounts on your behalf.
- The connection is made through Meta's embedded signup flow; the business connects its own account
- The accounts are owned by the business and are not opened in our name
- You cut access from Meta Business Manager whenever you want
- When access is cut, sending over that account stops
- Each business sees only the messages of the accounts it connected
What it does in daily work
Booking reminders, confirmations and answers to customer questions go out from the same place. You manage the message templates you use from the panel and follow the delivery status of what you sent.
- Booking and meeting reminders go out on the channel the customer writes on
- Confirmations and changes stay inside the same conversation
- Customer support questions are answered from the inbox
- Message templates are managed from the panel
- The delivery status of a sent message is tracked
WhatsApp's 24 hour rule
Meta decides when you can write freely on WhatsApp, not us. Within 24 hours of the customer messaging you, you send whatever text you want. Once the window closes, only a template Meta has approved in advance goes out.
- Free text is sent within 24 hours of the customer's last message
- Once the 24 hours are up, only a template approved by Meta goes out
- A template is submitted to Meta for approval; until it is approved that text cannot be used
- Empty chair, package and membership reminders follow the same rule
- We do not promise bulk messaging whenever you like; the rule is Meta's rule
What the message data is processed for
Message data is processed only to provide this service. There is no other purpose: it is not sold, not shared, not used for advertising.
- Message data is processed only to provide this service
- It is not sold or shared with third parties
- It is not used for advertising or profiling
- Each business accesses only its own data
What changes
The difference between running messages from a personal phone and running them from the panel:
Frequently asked
Is messaging a separate product?
No. Messaging is a module that runs inside the Manta product the salon already uses. You do not download another app or open another account; one more screen opens in the panel where the booking and the customer card already live.
Which channels gather in one inbox?
Three channels: WhatsApp Business Platform, the messages of your Instagram professional account and the messages of your Facebook Page (Messenger). All three land on the same screen and you write the reply from the panel.
How do I connect my account, and whose name is it in?
You set the connection up yourself through Meta's embedded signup flow. Your WhatsApp Business account, your Instagram professional account and your Facebook Page stay in the business's ownership; we do not open accounts on your behalf. The legal entity providing the service is MANTA Teknoloji ve Bilişim Sistemleri Limited Şirketi.
Can I cut the connection whenever I want?
Yes. You cut access from Meta Business Manager whenever you want, without waiting for our approval or making a request to us. When access is cut, sending over that account stops.
Can I send campaign messages over WhatsApp whenever I want?
No, Meta sets the rule. Within 24 hours of the customer messaging you, you send free text; once the window closes, only a template Meta approved in advance goes out. Empty chair, package and membership reminders follow the same rule. That is why we do not say "send bulk messages whenever you like".
Can booking reminders go out over WhatsApp?
Booking reminders are one of the uses of this module. If the 24 hour window on the WhatsApp side is closed, the reminder can only go out as a template approved by Meta. The automatic reminder that goes by SMS and email, its hour and the credit balance are described separately on the reminders and notifications page.
Are my messages shared with anyone else?
No. Message data is processed only to provide this service; it is not sold or shared with third parties and is not used for advertising or profiling. Each business accesses only its own data.
Let's connect your account together.
Leave your contact details and we will set up the WhatsApp, Instagram and Facebook Page connection together on the phone.
Other solutions
Client tracking
History, balance and notes on the client's card.
Services and packages
Services, products and session packages in one catalogue.
Payments and till
Money in and out in one list, and the till balances at close.